Privacy Policy
1. General
We myherbalhelp.com (hereinafter: "the website owners/company") respect the privacy of the users of our website myherbalhelp.com (hereinafter: "the website"). This privacy policy (hereinafter: "the policy") describes the manner in which we collect, use, process and store personal information about you. We undertake to act in accordance with the Privacy Protection Law, its regulations and the guidelines of the Privacy Protection Authority.
The purpose of the policy is to provide you with transparent and clear information about the types of information we collect, the purposes for which the information is collected, how we use it, with whom we share it, and what your rights are in relation to your personal information.
Use of the Site, including browsing and/or performing actions therein, constitutes your agreement to the terms of this policy. If you do not accept these terms, you are requested not to use the Site.
You are not required by law to provide us with personal information. However, failure to provide certain information may prevent us from providing you with certain services offered on the Site.
We may change the policy from time to time. Material changes will be posted on the site and/or sent to you in an appropriate notice. We recommend that you review this policy from time to time.
2. What personal information do we collect?
We collect various types of personal information, some of which directly identifies you and some of which does not personally identify you but could lead to your identification.
During use of the site, personal information may be collected directly or indirectly:
• Identification and communication details - name, phone number, email address.
• Contact information for placing orders or making service inquiries.
• Technical usage data - IP address, browser type, operating system, access times.
• Site activity data - pages viewed, actions performed, user preferences.
• Information provided for the purpose of receiving a service, including documents and files sent at the user's initiative.
• Statistical or anonymous information, which does not identify a specific user, and is used to improve the services.
• Information provided by you directly or by submitting forms on the site:
o When contacting or registering: full name, email address, telephone number, residential address, shipping address and any additional information you choose to provide as part of your inquiry.
o When making a purchase: shipping details, payment details, which are processed and secured through an external payment service provider and meet the standards required by the PCI DSS standard, and purchase history.
Your credit card number is not stored in the company's databases, but rather by the clearing company. In any case, the CVV (3 digits on the back of the card) is not stored anywhere, in accordance with the rules of the credit card companies.
We retain the last 4 digits of the credit card for identification purposes only.
o When signing up for mailings: email address.
o When submitting a form or any other information on the site, you give your consent to the use of the information.
• Information collected automatically:
o Technical and digital information: IP address, unique digital identifiers (such as cookie identifiers), browser type, type of device from which you browsed, operating system and general location data. This information is collected, among other things, through cookies and similar technologies, as detailed in Section 5 below.
o Browsing and usage data: the pages you viewed, the length of time you spent on the site, links you clicked on, and other actions you performed on the site.
Information from third parties
If you choose to log in using a social network account (for example, Google or Facebook), the information that will be transmitted to us will be determined according to the settings and permissions you have selected in your personal account.
3. What do we use personal information for? (Purposes of information processing)
We use the personal information we collect for the following purposes, based on your consent or other legal basis in accordance with the law:
• Provision of services and operation of the site: To provide you with the services offered on the site, manage your account (if any), process orders and payments, and operate the site on an ongoing and proper basis.
• Customer service and support: To respond to your inquiries, handle your requests, and provide you with support.
• Improvement and personalization: To analyze how the site is used, draw insights, improve our services and content, and tailor the browsing experience to your personal preferences.
• Marketing and direct mailing: Subject to your express consent, to send you updates, promotions, promotional materials and direct mailings via email or SMS messages. You may opt out of receiving mailings at any time.
• Information security and legal protection: To protect our systems, prevent fraud and other illegal activity, and to defend against claims and exercise our legal rights.
• Compliance with legal obligations: To comply with obligations that apply to us by law, such as issuing invoices or responding to requests from competent authorities.
4. Provision of information to third parties
We will not sell or rent your personal information to third parties.
We may share your personal information with other parties only in the following cases:
• Service providers: We use third-party service providers to assist us in operating the Site and providing the Services (for example: clearing companies, shipping companies, digital invoicing providers, cloud storage service providers, email service providers, and data analysis tools such as Google Analytics). We share with these providers only the information they need to provide the Service.
• With your express consent: We will share personal information with other third parties if we receive your express consent to do so.
• Legal Requirements: If we are required to do so by court order, a competent authority's order or any law. We will also share information if we believe in good faith that it is essential to prevent harm to you, us or any third party.
• Structural change: In the event of a merger, acquisition or sale of the site's operations (in whole or in part), we will transfer the information to the acquiring corporation, provided that it accepts the provisions of this privacy policy.
Each third party undertakes to maintain the information in accordance with the law and for the defined uses only.
5. Cookies and tracking technologies
Our website uses cookies and similar technologies for its ongoing and proper operation, collecting statistical data about the use of the website, verifying details, adapting the website to your personal preferences, improving the browsing experience and for information security purposes.
Cookies are small text files that your browser creates and stores on your device. Some cookies are essential for the website to function, while others are used for data analysis (analytics) or personalized advertising.
External tools on the site that use cookies for data analysis:
Google Analytics, Google Ads, Facebook Pixel, Google Tag Manager
You can change your preferences at any time through your browser settings. Please note that if you disable the ability to create cookies through your browser, some of the website services may not work.
6. Information security
We attach great importance to the security of your personal information and take acceptable technological and organizational measures to protect it from unauthorized access, misuse, alteration or destruction. Among other things, we use SSL encryption for communication on the site, and limit access to information only to employees and suppliers who need it to perform their duties.
Website and data protection tools:
A firewall server that monitors all traffic to our servers and blocks suspicious traffic, as well as a number of countries that are completely blocked from accessing our servers (for example: China, Brazil, India, etc.)
Your password is one-way encrypted and cannot be recovered.
However, it is important to remember that the transmission of information over the Internet is never 100% secure. Despite our efforts, we cannot guarantee complete protection of information.
That's why daily backups are performed by our server provider.
Information security events
The company operates a dedicated procedure for handling information security incidents. In the event of a serious security incident as defined by law, the company will report it to the Privacy Protection Authority and update the data subjects, to the extent required by law.
Where is the information stored?
The information collected by the Site is stored in its databases, which are stored with storage and backup service providers, some of which may operate outside of Israel. In addition, third-party companies (such as data analysis and statistics companies) may collect and store information in accordance with this policy, including outside the borders of the country. By giving your consent to this policy, you also approve the storage of information outside of Israel and its transfer outside its borders. These transfers will be carried out in accordance with the requirements of the law, while ensuring an adequate level of protection for the information, and subject to appropriate obligations of the recipients of the information.
7. Duration of data retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as set out in this policy, or for such longer period as may be required by law. After this period, the information will be deleted or anonymized so that it cannot be attributed to you.
8. Your rights regarding personal information
Under the Privacy Protection Law, you have the following rights with respect to the personal information we hold about you:
• The right to review information (right of access): You may request from us a copy of the personal information we hold about you.
• The right to correct information: If you discover that the personal information we hold about you is not correct, complete, clear or up-to-date, you may request its correction or update.
• The right to erasure ("right to be forgotten"): You may request the erasure of your personal information, subject to certain restrictions by law (for example, if we are required to retain the information for compliance with a legal obligation).
To exercise these rights, or for any other questions regarding privacy, you can contact us using the contact methods detailed in Section 9 below.
When you contact us, we may ask you for additional identifying information to verify your identity before we can process your request. We will respond to your request within a reasonable time and in accordance with the provisions of the law.
9. Contact
For any questions regarding this policy or our handling of your personal information, you can contact us through any contact form on our website, and we will ensure that we handle your request within a reasonable period of time.
Supplementary conditions
The site may include references to external sites, to which this privacy policy does not apply.
This Privacy Policy is subject to the laws of the State of Israel, and the courts of Israel have the exclusive authority to hear any dispute relating to it.
Policy updates
The Company may change the Privacy Policy from time to time. The most recent version will be posted on the Site and will become effective upon its posting.
* Masculine language is used for convenience only, and the policy applies equally to all genders.